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TERMS & CONDITIONS

Kauneve Slow Knitting

Last edited 9.11.2026

1. Seller Information

This online store is operated by:

 

These Terms & Conditions apply to purchases made through the Kauneve Slow Knitting online store.

2. Products

Our store primarily sells digital knitting patterns and other downloadable products.

Products are delivered electronically as PDF or ZIP files. Each product description specifies the file format, available languages and main product features.

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Purchasing a knitting pattern does not include a finished knitted item, yarn or other materials unless explicitly stated otherwise.

3. Prices and Payment

All prices are displayed in euros (€) and include applicable VAT, where required. The final total is displayed before the order is placed.

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We accept major credit and debit cards, Apple Pay, Google Pay and Klarna. Available payment methods may vary depending on the customer's location and device and are displayed at checkout.

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Klarna offers flexible payment options, including Finnish online bank payments and MobilePay, as well as options to pay immediately, later or in instalments. Available payment methods depend on the customer's location and eligibility and are displayed at checkout.

Klarna payments are subject to Klarna's terms and conditions. For more information, please see Klarna's Terms and Conditions.

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Payments are securely processed through Wix Payments and its payment processing partners.

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We reserve the right to change our prices. Price changes do not affect orders that have already been confirmed.

4. Ordering and Digital Delivery

Customers place orders by selecting products and completing the checkout process.

An order confirmation is sent to the email address provided during checkout.

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Digital products are delivered via a download link after payment has been confirmed. The download link is sent by email and may also be available on the order confirmation page.

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Download links remain active for 30 days after delivery. If a link expires or a download fails, customers may request a new link by contacting customer service.

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No shipping or delivery fees apply to digital products.

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Customers are responsible for providing a valid email address and having suitable software to open the purchased files.

5. Right of Withdrawal

Consumers generally have a statutory 14-day right of withdrawal for contracts concerning digital content purchased online.

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If the customer expressly consents to the immediate supply of digital content before the withdrawal period has expired and acknowledges that this results in the loss of the right of withdrawal, that right is lost once the supply of the digital content begins, provided that the applicable legal requirements, including confirmation requirements, have been met.

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The customer's consent and acknowledgement will be confirmed on a durable medium.

If the right of withdrawal has not been lost in accordance with applicable law, the customer may exercise their statutory right of withdrawal.

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Withdrawal requests can be submitted to tiina@kauneve.com or through the withdrawal function on our website.

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Where a refund is legally required, it will be issued within 14 days of receiving the withdrawal notice, generally using the original payment method.

6. Defective Products and Complaints

If a download fails, a file is corrupted or a product does not conform to the agreed description, please contact us at tiina@kauneve.com.

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We will seek to resolve the issue, for example by providing a replacement or corrected file.

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Consumers retain their statutory rights under applicable consumer protection legislation. Depending on the circumstances, remedies may include bringing the digital content into conformity, a price reduction or termination of the contract.

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Nothing in these Terms limits the customer's statutory consumer rights.

7. Copyright and Permitted Use

Kauneve Slow Knitting patterns are protected by copyright.

Purchasing a pattern grants the customer a personal, non-exclusive licence to use the purchased pattern.

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Copying, distributing, reselling, publishing, or otherwise sharing pattern files or their contents without the copyright holder's permission is prohibited, except where permitted by applicable law.

Customers may save the pattern for personal use and print copies as reasonably necessary for that use.

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The patterns are intended for personal, non-commercial use only. Commercial production or sale of finished items made from these patterns is not permitted without prior written permission from the designer.

8. Privacy

We process personal information to fulfil orders, provide customer support and for other purposes described in our Privacy Policy.

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For further information, please see our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms are governed by Finnish law. This does not affect any mandatory consumer protection rights that apply under the laws of the consumer's country of residence.

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We encourage customers to contact us first if they have any concerns regarding an order.

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Consumers in Finland may seek advice from the Finnish Consumer Advisory Services and refer eligible disputes to the Finnish Consumer Disputes Board. Finnish Consumer Disputes Board: https://www.kuluttajariita.fi

10. Changes to These Terms

We may update these Terms when necessary. Purchases are governed by the Terms in effect when the order was placed. Subsequent changes will not reduce customers' rights under existing orders.

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