PRIVACY POLICY

Last updated 9.11.2026

• Data Controller: Kauneve

• Finnish Business ID: 2562165-5

• Address: Vellamonkatu 17, 00550 Helsinki

• Email: tiina@kauneve.com

• Website: www.kauneve.com

We may collect the following personal information:

• Name and contact details, including email address

• Order and billing information

• Purchase history and purchased products

• Customer service enquiries and correspondence

• Newsletter subscription and consent information

• Selected interests, such as hand knitting or machine knitting

• Technical information, including IP addresses, cookie data and browser information

Payment information required to process transactions is handled by Wix Payments and its payment processing partners in accordance with their applicable privacy policies. We do not store customers' complete payment card details.

We process personal data for the following purposes:

Order processing and delivery: To process purchases, deliver digital products and communicate about orders. The legal basis is performance of a contract.

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Accounting and legal obligations: To retain records required by applicable accounting, tax and other laws. The legal basis is compliance with a legal obligation.

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Customer service: To respond to questions, complaints and other customer requests. The legal basis is performance of a contract or our legitimate interests in managing customer relationships, depending on the circumstances.

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Newsletter: To send newsletters and other electronic marketing communications based on the subscriber's consent. Consent may be withdrawn at any time.

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Website functionality and analytics: To operate and secure our website and process necessary technical information. Non-essential analytics and tracking are used in accordance with applicable consent requirements.

We primarily collect personal data directly from customers when they place an order, subscribe to our newsletter or contact us.

Certain technical information may also be collected automatically when visitors use our website.

Our website and online store are hosted on Wix.com.

Personal data may be processed by the following providers where necessary:

• Wix.com – website hosting and online store functionality, newsletter management and delivery

• Wix Payments and its payment processing partners – payment processing

• Google Analytics – website traffic analysis and usage statistics

• Accounting providers and other parties involved in fulfilling legal obligations

We may disclose information to public authorities where required by law.

We do not sell personal data to third parties.

Our service providers, including Wix and Google, may process personal data outside the European Union (EU) and European Economic Area (EEA).

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Where personal data is transferred outside the EU/EEA, appropriate safeguards are applied in accordance with applicable data protection laws. These may include European Commission adequacy decisions, the EU–US Data Privacy Framework or Standard Contractual Clauses (SCCs).

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Further information about international data transfers and applicable safeguards is available in the privacy policies of Wix – Privacy and Data Transfers and Google – Legal Frameworks for Data Transfers, or by contacting us.

We retain personal data only for as long as necessary for the purposes described in this Policy or to comply with applicable legal requirements.

• Order and accounting records are retained in accordance with Finnish accounting legislation, generally for 6 or 10 years depending on the type of record.

• Newsletter subscriber data is retained while the subscription remains active. Information necessary to demonstrate consent may be retained for a longer period.

• Customer service correspondence is retained for as long as necessary to handle enquiries, resolve disputes and fulfil applicable legal obligations.

• Technical website and analytics data is retained according to the applicable retention settings and policies of Wix and Google Analytics, and only for as long as necessary for the relevant purposes.

Subscribing to our newsletter is voluntary and is not required to purchase products.

Our newsletter may include new knitting patterns, special offers, design updates and other news from Kauneve Slow Knitting.

Subscribers can unsubscribe at any time using the link provided in each newsletter or by contacting us.

Our website uses cookies and similar technologies.

Essential cookies are used to support the operation, security and core functionality of the website and online store.

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Analytics cookies are used by Google Analytics to collect information about website traffic and visitor interactions. This information helps us understand how our website is used and improve its content and functionality.

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Non-essential cookies, including analytics and marketing cookies, are used only where the visitor has given the required consent.

Visitors can accept, reject or change their preferences for non-essential cookies through the website's cookie settings.

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For more information about cookies and their retention periods, please see:

• Wix – Cookies and Your Wix Site

• Google Analytics – Cookie Usage on Websites

Subject to applicable data protection law, you may have the right to:

• Receive information about how your personal data is processed

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Request restriction of processing

• Object to certain processing

• Receive your data in a portable format where applicable

• Withdraw your consent at any time

To exercise your rights, please contact tiina@kauneve.com.

You also have the right to lodge a complaint with a supervisory authority. In Finland, the competent authority is the Office of the Data Protection Ombudsman:

https://tietosuoja.fi/en/home

We use appropriate technical and organisational measures to protect personal data.

Our website relies on the security features provided by Wix and our other service providers, together with our own access controls and data management practices.

We may update this Privacy Policy if our data processing practices change or if required by law.

The latest version will always be available on our website.